SUNTASY Return Policy
Please do not send returns to the sender address on your package. Contact our designated email first to submit a return request; otherwise, returns and refunds will not be accepted.
We are committed to ensuring your satisfaction with every purchase. Please review the following return guidelines:
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Contact us about your return within 30 days of the delivery date.
If you're not 100% satisfied with your merchandise, contact us at support@suntasy.com. Please provide the following information:-
Your order number
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The item(s) you wish to return
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Reason for return (wrong item sent, obvious damage occurred, etc.)
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Receive a response from our customer service team within 24 to 48 hours.
You will receive a response about your refund request and the next steps from our customer service team within 48 hours. -
Ship your merchandise back to us.
Please note that your returned merchandise must be unworn, unwashed, unaltered, and in its original packaging. Accessories and gift cards are not eligible for returns. -
Inspect/approve your returned merchandise and refund initiated.
We will inspect the return and initiate a refund within 2 to 3 days of arriving at our warehouse. A refund confirmation will be sent to you via email. Please note that refunds take 2 to 14 days to reflect in your bank account. This time depends on the policies of your financial institution.
Notes about lost returns:
If we do not receive your return merchandise, we will not be able to process your refund unless you can show proof of shipment and receipt via the label's tracking number. If you believe your package has been lost, please file a claim with the carrier before we can process your return.
Contact Us
For return requests, please reach out to us via [Contact Page]:
📧 Email: support@suntasy.com
We will provide detailed instructions to ensure a smooth return process.
By following these guidelines, we aim to make your return experience as hassle-free as possible. Thank you for choosing SUNTASY!